Contact
Privacy Policy

Privacy Policy

This Privacy Policy explains how Cycle Savvy processes personal data in connection with its bicycle servicing and repair website and workshop operations.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
User Rights

Your Rights

Individuals may have rights to access their data, correct inaccurate information, request deletion in appropriate cases, object to certain processing, and ask for restriction or portability where the law allows. We assess each request in light of the applicable legal basis, the nature of the request, and any retention obligations.

Available rights may vary depending on the legal basis and the type of data involved.
Requests

How to Make a Request

To exercise a privacy right, a person should provide enough information for us to identify the relevant record and confirm the request. We may ask for additional details if needed to verify identity or understand the scope of the request. If a request cannot be fulfilled in full, we will explain the reason to the extent permitted by law.

Requests are reviewed before action is taken to protect data and prevent misuse.
Data Retention

Data Retention

We keep personal data only for as long as needed for the relevant service, accounting, warranty-related administration where applicable, dispute handling, or legal compliance. When the retention period ends, data is deleted, anonymized, or archived in a limited form if required by law or justified by a continuing legitimate purpose.

Retention depends on the purpose of the record and any legal duty to keep it.
Policy Updates

Policy Changes

We may update this Privacy Policy to reflect changes in our services, legal requirements, or data handling practices. The revised version becomes effective when published unless a different effective date is stated. Users should review the policy periodically to remain informed about current practices.

Changes are reflected in the policy text and, where appropriate, highlighted to users.
01
Processing purpose

Purposes of Processing

We use personal data to respond to inquiries, arrange bicycle intake, assess service needs, prepare and confirm the scope of work, carry out repairs and adjustments, complete quality checks, issue service summaries, manage payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use data to communicate about scheduling, parts availability, or changes affecting the requested service.

Processing is limited to operational, legal, and customer-service needs.
02
Sharing partners

Sharing with Partners

We may share data with trusted service providers that support website hosting, communications, record storage, payment processing, or other operational tasks. These parties may process data only on our instructions or under their own legal obligations, and they are expected to use appropriate confidentiality and security measures.

Service providers receive only the information needed for their assigned function.
03
Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, a lawful request, or a binding order, and when needed to establish, exercise, or defend legal claims. We may also share information to protect the rights, property, or safety of the business, customers, or others where permitted by law.

Legal disclosures are limited to what is necessary and proportionate.
Data category

Data We Collect

We may process identification and contact details, bicycle service details, intake and inspection notes, quote and approval records, collection and payment records, and technical data such as device, browser, and log information. Where relevant, we also process information needed to arrange workshop visits, confirm service scope, and complete the requested repair or maintenance work.

The data collected depends on the service request and the way the site is used.
Collection source

Sources of Data

We receive data when a user submits an inquiry, books a service, brings in a bicycle for intake, communicates by phone, email, or contact form, or visits the workshop in person. We may also generate records during inspection, repair, quality check, collection, and payment handling, and we may obtain limited technical data from the website and connected systems.

Most information comes directly from the customer or from workshop interactions.
Cookie category

Cookie Types

The site may use essential cookies to support core functions, preference cookies to remember limited settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose. We do not use cookies to collect more information than is needed for the stated purposes.

We use only standard cookie categories needed for operation and basic analysis.
User control

Cookie Controls

Users may block or delete cookies through their browser settings. Some cookies are necessary for the site to function, and disabling them may affect form submission, session handling, or basic site performance. Where the site offers preference controls, those settings should be used together with browser controls.

Cookie choices can be adjusted through browser settings and, where available, site controls.
GDPR

Regulation

GDPR Overview

Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for workshop operations, customer communication, service administration, and related recordkeeping.

For users in the European Economic Area, the General Data Protection Regulation may apply to our processing of personal data.
Reference materials
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityCroatian Personal Data Protection Agency (AZOP)
This section is intended for users whose data is protected by GDPR.

GDPR-aware privacy practices

GDPR Rights

Where applicable, individuals may request access, rectification, erasure, restriction, objection, or data portability. Consent may be withdrawn at any time for processing based on consent, without affecting prior lawful processing. Requests are handled after reasonable verification and may be limited where legal retention or other lawful grounds apply.

GDPR rights are available only to the extent provided by law.

Contact Information

Email contact
office@successcaptainlip.click
Telephone contact
+385 92 908 3926
Postal address
Salonitanska Cesta 13, 21210 Solin
Privacy contact
Use the listed contact channels for privacy questions and data requests.
Contact Page